Trust
We value and rely on integrity in every interaction with our customers and partners.
You’ve Got a Real Partner in NovoEd
Simply put, your goals are our goals. Our highly responsive team works closely with our customers, offering personalized guidance, expert services, and ongoing collaboration and training to make your teams’ lives easier — and you can make a greater impact. Here’s what you’ll enjoy at a glance.
NovoEd offers a level of personal attention, strategy, and hands-on assistance that’s unusual in software solutions. As a result, our customers enjoy one of the industry’s highest customer retention rates.
Tenured NovoEd success managers are dedicated to adapting our thorough approach to onboarding to each customer’s needs.
Our high-touch service is available to customers to fill resource gaps, enhance team capabilities, provide expert reviews, and deliver full builds. Click the button below to learn more about our full range of services.
With a first response time average of barely over one hour and a customer satisfaction rate of 98.8%, our support team offers our customers continuous, unlimited support 24/7 — for free.
Customer admins have access to a number of online and largely self-serve resources to help them make the most of their investment in NovoEd.
We offer our customers many opportunities to interact with us and other users — and your feedback will heavily influence our product roadmap.
Unmatched Customer Success
NovoEd offers a level of personal attention, strategy, and hands-on assistance that’s unusual in software solutions.
Our dedicated success managers take a consultative approach, making sure they fully understand the goals and timelines of each program a customer develops so that they can best advise and enable them.
The result is that NovoEd enjoys one of the industry’s highest customer retention rates.
Experience Exceptional Premium Services
Our talented and highly tenured services team has earned an average rating of 9.9 over the course of building more than 200 projects — many of them award-winning. We’re here to help you, too, should you need it. Our high-touch service is available to customers to fill resource gaps, enhance team capabilities, provide expert reviews, and deliver full builds.
Strategic Services
premium services
Strategies to Amplify Learner Engagement and Impact
Leverage our seasoned learning experience design consultants for expertise on designing, building, and deploying experiences that incorporate activities, design elements, and key content.
Dedicated to helping customers make the most of NovoEd
Customer admins have access to a number of resources, in addition to their success managers, in the form of NovoEd Academy — a collection of courses, learning journeys, live group discussion events, a knowledge base, and more.
These online and largely self-serve resources enable those seeking to enhance their skills using NovoEd with the tools you need to make the most of your investment.
We value our customers’ feedback and always relay it to our product team. In fact, our product development roadmap is heavily influenced by our customers’ requests and wishlists!
We offer our customers many opportunities to interact with us and other users, including:
- Product advisory groups
- Roundtable discussions on usage and tips & tricks
- Annual virtual user conferences
- Customer and industry online communities
- Recognition of customer achievements
Our Values, Your Success
Innovation
We don’t follow digital learning trends. We set them — by constantly innovating with intent.
Exceeding Expectations
We set the bar high to ensure any offering, service, or communication lives up to — and goes beyond — our own rigorous standards.
Delighting Customers
We want every customer to find joy in learning and count on us to achieve real business impact.
Ready to See NovoEd in Action?
Let us show you why you should choose NovoEd as your partner!
From extensive onboarding to pre-launch prep, unlimited online knowledge base access, and ongoing enablement and support, your success is our priority.
Request Your Demo Today!